Effective Date: August 31, 2026
This official Shipping Policy applies to all orders placed on the e-commerce platform operated by GOLDEN TIME INTERNATIONAL PTE. LTD., accessible at www.goldentimestore.com. As a dedicated home and kitchen textile retailer offering premium heat-resistant oven mitts, BBQ gloves, tablecloths, placemats, and professional-grade kitchen cleaning cloths, we are committed to delivering your selected high-quality products to your specified address reliably, transparently, and as promptly as possible. The terms laid out in this document outline all our shipping rules, delivery timelines, fee structures, tracking mechanisms, and post-shipping support details to help you enjoy a smooth, seamless shopping experience with us. By submitting an order on our website, you confirm your full understanding and acceptance of all terms in this Shipping Policy. If you have any questions about your shipment, you can reach out to our support team anytime via our official contact channels: email at zyrtek@goldentimestore.com, phone at +65 62220688, or post at 10 Anson Road, #11-20, International Plaza, Singapore 079903.
1. Order Processing Time
All valid and verified orders received on www.goldentimestore.com go through a standard 1 to 2 business day processing window before they are handed over to our shipping partners. This processing period covers order confirmation, rigorous pre-shipment quality checks for your selected kitchen textile products, proper secure packaging to avoid transit damage, and generation of your unique shipment tracking number. Please note that order processing does not include weekends or official public holidays in Singapore. For orders placed after 5:00 PM Singapore Standard Time on business days, processing will commence on the next following working day. During seasonal peak sales events such as holiday promotions, pre-order product launches, or major kitchenware sales events, processing time may be extended by up to 2 additional business days, and we will post a prominent notification on our website homepage to inform all customers of the temporary adjusted processing timeline in advance.
2. Shipping Regions and Delivery Timelines
We currently offer shipping service to all countries and regions where our authorized courier partners operate, to make our food-safe heat-resistant kitchen mitts, durable washable table linens, and lint-free cleaning cloths accessible to home cooking enthusiasts across the globe. We classify all delivery destinations into three main groups with clear estimated delivery windows after the order processing is completed:
- Domestic Singapore Destinations: Standard shipping takes 2 to 3 business days after dispatch, with a flat rate of SGD 3.99. All orders over SGD 50 qualify for free standard shipping within Singapore, and you can also opt for our express same-day delivery service for a small premium fee if you place your order before 12 PM noon, for delivery to your address before 7 PM the same day.
- Neighboring Southeast Asia Regions: Standard tracked shipping takes 5 to 8 business days after dispatch, with a flat shipping fee starting from SGD 7.99. Orders with total product value over SGD 80 automatically qualify for free tracked shipping to these regions.
- Global International Destinations: For all other locations outside Singapore and Southeast Asia, standard international shipping takes 10 to 18 business days after dispatch, with shipping fees calculated dynamically at checkout based on the weight of your ordered products and your exact delivery location. We also offer an expedited international shipping option that reduces delivery time to 5 to 7 business days for customers who wish to receive their heat-resistant BBQ gloves or seasonal event tablecloths faster, with the expedited fee clearly displayed before you confirm your order payment.
Please note that all estimated delivery timelines are reference values only, and unforeseen circumstances such as extreme severe weather, local customs inspection delays, courier operational adjustments, or public health emergency events may occasionally cause minor delivery delays that are outside our direct control.
3. Shipping Fees and Free Shipping Thresholds
All applicable shipping fees for your order will be transparently calculated and fully displayed on the checkout page before you complete your payment, with no hidden additional surcharges added after you submit your order. Our free shipping rules apply automatically once your order total meets the corresponding minimum product value threshold for your delivery region, no extra coupon code or manual application is required. The free shipping benefit applies only to standard tracked shipping service, and cannot be used in combination with other ongoing order discount promotions unless explicitly stated in our promotion details. The shipping and handling fee you pay at checkout covers not only the courier delivery cost, but also the cost of protective, impact-resistant packaging materials we use to make sure your oven mitts, tablecloths, and placemats arrive at your door in perfect undamaged condition.
4. Order Tracking Mechanism
As soon as your order is dispatched from our fulfillment center, we will immediately send a dispatch confirmation email to your registered order email address, which includes your unique shipment tracking number and a direct link that leads you to the real-time tracking page. You can enter your tracking number on our website’s dedicated “Track Order” page, or visit the official website of our assigned courier partner to view real-time updates on your shipment’s location, current transit status, and estimated delivery time. If you cannot find your tracking email in your inbox, you can check your spam or junk mail folder, or contact our customer support team to request a resend of your tracking information.
5. Shipping Address and Delivery Issues
You are fully responsible for entering an accurate, complete, and deliverable shipping address when placing your order. We cannot be held liable for orders that are misdelivered, lost, or returned to us due to an incomplete, incorrect, or invalid address you provide at checkout. If you need to modify your shipping address after submitting your order but before the order is dispatched, you can contact our support team promptly to request the address update free of charge. If your package is marked as delivered by the courier but you have not received it, please first check around your property, ask your neighbors, family members, or building management front desk if they have accepted the parcel on your behalf, then contact us within 7 calendar days of the marked delivery date so we can work with the courier to launch an investigation. If the package is confirmed lost by our courier partner, we will arrange a full re-shipment of your order for you free of extra charge.
6. Customs and Import Duties
For international orders shipped to destinations outside Singapore, any applicable local import duties, value added taxes, or customs clearance fees that may apply based on your region’s import policies are the sole responsibility of the customer to pay upon delivery. We do not collect these fees at checkout, and we cannot pre-calculate their exact amount as they vary widely depending on your local government’s regulations. If you wish to get an estimated reference of these possible fees, we recommend you consult your local customs office before placing your order.